It’s vital when running a business to look at the customer service that you provide. The business basics are to stay calm, speak with a smile, always listen, offer solutions and give positive responses. The most important ingredient in providing excellent Customer Service is that the customer knows that it’s Job Done and No Sad Stories. That is the Brand promise of The City Bin Co., an Irish waste collector. I spoke to Gene Browne, CEO of The City Bin Co about giving Great Customer Service.
Be responsive to your customer’s requests and get the Job done right every time. A satisfied customer will not only return, but will recommend you over and over again. Without customers your business will not exist, therefore great customer service is key and the customer is the king.
Drop the Monkey Business, & give excellent customer service.